Privacy Policy Guide

1. Introduction

Our privacy policy aims to provide a clear understanding of the methods of collection, use, and protection of our users’ personal data.

2. Who We Are

We are City Car Rental, a company offering Car Rentals based at Doiranis 38, 54638 Thessaloniki.

3. What Personal Data We Collect and Why

We collect data such as names, email addresses, and IP addresses to improve user experience, send newsletters, and provide customer support.

4. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address to help spam detection.

5. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

6. Contact Forms

We use contact forms to facilitate communication with our users. Data collected through contact forms are used exclusively to respond to inquiries.

7. Cookies

We use cookies to enhance your experience on our website, analyze site usage, and tailor content and advertisements.

8. Analytics

We use analytics tools to understand how visitors interact with the site, aiming to improve browsing experience and the content we offer.

9. Who We Share Your Data With

We do not share your personal data with third parties except as required by law or as necessary to provide our services to you (e.g., payment companies for processing purchases).

10. How Long We Retain Your Data

We keep your personal data for as long as necessary for the purposes for which they were collected or as required by applicable law.

11. Your Rights Over Your Data

You have the right to request access to your personal data, correction, deletion, or restriction of processing. Additionally, you have the right to object to processing as well as the right to data portability.

12. Where Your Data Is Sent

Your data may be transferred and processed in countries outside the European Union, where data protection laws may differ from those of your country.

13. Contact Information

For any questions or requests regarding the protection of your personal data, please contact us at info@citycars.gr.

14. Additional Information

For more information about our security practices and data protection, please visit our section at https://citycars.globaltouchdev.eu/en/privacy-policy/

15. How We Protect Your Data

We implement technical and organizational measures to protect your personal data from accidental or unlawful processing, loss, destruction, or damage.

16. Data Breach Procedures

In the event of a data breach, we have adopted procedures that ensure immediate notification of the involved parties and authorities, and we take every necessary measure to mitigate the effects and prevent recurrence.

17. Data From Car GPS Tracking

In the fleet of City Car Rental IKE, a GPS tracking system has been installed. These systems are activated exclusively in case of theft of the vehicle and only after relevant notification from the renter or the driver. The legal basis for this processing is the legitimate interest in protecting the company’s property.

18. GPS Application Data

City Car Rental IKE has installed GPS devices in its vehicles. The system is activated for locating the vehicle in cases of theft or misappropriation, or when the vehicle is not returned on time and communication with the renter is not possible. The application provides data for:

• Vehicle Check (Smart Check-in): Evaluation of use and data such as miles driven and fuel level.
• Maintenance status update of the vehicle.
• Management of incidents with significant damage to the vehicle.
• Asset catalog: Precise location and recording of the company’s vehicles for management and reporting.

This technology is also used to ensure compliance with Road Traffic Regulations and to check if the driver is an authorized person according to the rental agreement. In case of violation of rental terms or legislation, the insurance coverage provided by the company ceases to apply. The legal basis for this processing is the legitimate interest in protecting the property and safe operation of the company’s vehicles.

19. Data From Third Parties

We may receive data from third parties, such as social networks, analytics services, and other platforms that may share information with your consent.

20. Automated Decision Making and/or Profiling We Do With User Data

We do not use user data for automated decision-making or profiling that could have legal consequences or significantly affect users.

21. Regulatory Disclosure Requirements

We comply with all applicable regulatory data protection regulations and disclose any required information in accordance with the law.

22. Complianz Privacy Suite

This website uses the Complianz Privacy Suite for WordPress to collect consent logs. For this function, your IP address is anonymized and stored in our database. For more information, refer to the Complianz Privacy Policy.

23. Really Simple SSL

Really Simple SSL and its add-ons do not process any personally identifiable information, so the General Data Protection Regulation (GDPR) does not apply to these plugins or the use of these plugins on your website. You can find our privacy policy here.